Under Section 48(1) of the Broadcasting Act 2009, any viewer or listener may refer a complaint to the BAI if they are unhappy about programme content on an Irish licensed broadcasting service, both radio and television, under the following categories:

• 48(1)(a) objectivity & impartiality in news;
• 48(1)(a) fairness, objectivity & impartiality in current affairs;
• 48(1)(b) harm & offence (Code of Programme Standards);
• 48(1)(b) law & order;
• 48(1)(c) privacy of an individual.

Your complaint must be made no later than 30 days after the date of the broadcast. Please note that if your complaint relates to two or more related broadcasts, it must be sent within 30 days of the later or latest of these broadcasts.

When submitting a complaint under b) harm & offence, complainants can refer to the BAI's "The Code of Programme Standards". This Code details a range of factors that may be taken into account when determining whether programme material is harmful or offensive. 

A copy of the Code is available to download as a PDF on the BAI's website here or on request from their offices.

If you wish to make a complaint about something you've heard on the station that falls into the above categories you may do so. For more information on the procedure please read this document which details the station's complaint's procedure. You may download a completable complaint form from here for programming content or from here for advertisements.